Good Product with a few issues

I bought this digital frame as a birthday present for my husband. It was reasonably easy to set up, although the directions could be better. The picture quality is good and there are a number of options to choose from for displaying the pictures.
The support piece that allows it to stand on a table does not work as well as it might. I found I had to put it in the exact right place or the frame fell over.

Samsung 10" DP frame

Internal memory option is excellent.
Frame will default to showing picts from media card once inserted - excellent set-up when sending new picts to an older user.
Like the controls on the back of the compact screen. Good set-up showing control button descriptions on right side of screen when making selecting then resorting to auto hide when returning to displaying picts.
Excellent feedback when given as gift!
Picture loading & display functions well thought out, simple and easy. Did not use remote monitor function.

Great product, but may stop work on very first day itself.

I bought a new SPF-107H 10-Inch from Amazon
It arrived in very nice condition, it is a good looking and thin; I really like the look and feel.
Unfortunately the unit stopped working when I try to power-on after the very first batch of images transferred to the system.

Then the unit has sent to manufacture with my own shipping expense.
Look like Samsung will not pay for shipping the item to the manufacture even if it fully under warranty; in this case the very first day.

Today when I call the customer service I got an update saying my unit got repaired and it is ready for shipping.
Total experience with customer service was reasonably good; at the same time Samsung has the worst customer service policy I ever experienced.
Samsung force me to pay the shipping the product to the manufacture + additional several days lost during service and shipment.
I don't know what to say for an electronic product stop working at its first use.
May be "Customers getting punished for someone in Samsung not doing the quality assurance job correctly"

I have a few other electronic items from Samsung, somehow I got a good impression about this company.
But everything changed with this single incident; I will try avoiding Samsung products now onwards.
Now this unit is nothing more than a refurbished item; for that I paid much more than a new item and a long wait.

Still I am waiting for the product to arrive after the repair; assuming it will work.

unable to open software download for this picture frame

I bought the SPF-107H digital photo frame but wasn't able to open the executable file that needs to be downloaded from Samsung. I will try again, but this picture frame is in contrast to a Kodak digital photo frame that worked immediately when I attached a thumb drive of my photos. On the Samsung chat room the tech insisted that the software works fine for him. The suggestion was to try a different browser. I wonder if others are having this problem. I was happy with the service Amazon provided and unhappy with Samsung.

Good

I loved the digital photo frame. It is very sleek looking with great picture quality.

The only issue I have with it is I was looking for something that ran off from batteries. We have an area that has no outlet and is where the frame will be used.